Frequently asked questions
Number rental, SMS activations, payments, account and API — answers to the questions support hears most often.
General questions
How a number rental differs from an activation, what kind of numbers we provide, what to do when a direction is out of stock, and whether you can resell the services.
- How does a number rental differ from an SMS activation?
- What kind of numbers do you provide — physical or virtual?
- The country or service I need is out of stock. When will it be back?
- Who can see my SMS messages and codes?
- Can I resell your services to my own customers?
- What services are there besides numbers?
Number rental
Rental periods, extension and auto-renewal, what happens to the number and messages when the term ends, offline rental and receiving calls.
- For how long can I rent a number?
- Is there a limit on the number of SMS?
- How do I extend a number rental?
- What happens to the number when the rental ends?
- Will received SMS remain available after the rental ends?
- What is offline rental and why is it cheaper?
- Can I receive incoming calls on a number?
SMS activations
How long to wait for the code, when the money is refunded, whether you can get a second SMS, and why buying activations can be temporarily unavailable.
- How long should I wait for the code after buying an activation?
- The code did not arrive. Will I get my money back?
- Can I cancel an activation after the code has arrived?
- Can I get another SMS on the same number?
- Why is buying activations temporarily unavailable?
- I need the account long term — should I take an activation or a rental?
Payments and balance
How to top up the balance, how refunds work, whether money can be withdrawn, and why the price of a direction may have changed.
Account and support
What you need to register, how to contact support, and when an account can be blocked.
API and integration
Which APIs the platform has, where to get a key, which protocol the activations API is compatible with, and whether rentals can be extended programmatically.